Privacy Policy

Last updated: 22 October 2026

PV5 Beds is a trading name of PV5 Ltd, registered in England and Wales under company number 17499264. PV5 Ltd is the data controller responsible for the personal information described in this policy. The business is not affiliated with Kia.

Information we collect

When you buy from us, contact us or use our website, we may collect your name, email address, telephone number, billing and delivery address, details of products you order, payment and transaction information, correspondence with us, and limited technical information generated when you use our website.

If Google Analytics is enabled and you have agreed to optional analytics, this may include page views, traffic sources, approximate location, device type, time spent on the site and related cookie or device information.

We do not receive or store your full credit or debit card details. Online payments are processed securely by Stripe.

How we use your information

We use your personal information to process, fulfil and deliver orders; process payments and refunds; communicate with you about your order; answer enquiries; deal with returns, warranty claims and customer service; prevent fraud and protect our website and business; and comply with accounting, tax and other legal obligations.

We process your information where it is necessary to perform our contract with you, comply with a legal obligation, or pursue our legitimate interests in operating and protecting our business.

Our legitimate interests include responding to customer enquiries, maintaining website security and preventing fraud. Where we rely on consent for optional analytics or associated cookies, you can withdraw that consent through the website’s cookie settings.

You do not have to provide personal information simply to browse our website. However, we need certain contact, payment and delivery details to process and fulfil an order.

Who we share your information with

We only share personal information where reasonably necessary to operate our business. This may include:

• Stripe, which processes online payments.
• IONOS, which hosts our WordPress website.
• Google, where Google Analytics is enabled.
• Delivery and courier companies.
• Email, IT and other service providers.
• Accountants and professional advisers.
• Government, regulatory or law-enforcement authorities where required.

We do not sell your personal information.

Some service providers may process information outside the UK. Where personal information is transferred internationally, we use appropriate protections required by UK data protection law. You can contact us for further information about applicable safeguards.

How long we keep your information

We keep personal information only for as long as reasonably necessary.

Order, payment and accounting records will normally be retained for six years after the end of the relevant financial year, or longer where required by law or necessary to deal with a dispute or legal claim.

General enquiries and correspondence will be kept only for as long as reasonably necessary.

Cookies and analytics

Our website uses cookies and similar technologies to support its operation and, where enabled, understand how visitors use it.

Google Analytics, provided by Google, may be used to understand how visitors find and use our website. This can include information such as page views, traffic sources, approximate location, device type and time spent on the site.

We use a cookie-management tool on our WordPress website to manage cookie preferences. Where consent is required for optional analytics, these technologies should only operate after you have given consent. You can change or withdraw your preferences through the website’s cookie settings.

We use analytics information to understand and improve our website, not to identify individual visitors.

Your data protection rights

Under UK data protection law, depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information.
• Restrict how your information is used.
• Request transfer of certain information to another organisation.
• Withdraw consent where we rely on consent.
• Object to processing based on our legitimate interests.

To exercise any of these rights, contact us at
sleep@pv5beds.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled properly.

You can find further information at
www.ico.org.uk.

Contact us