Terms & Conditions

Last updated: 1 November 2026

These terms apply to purchases from PV5 Beds, a trading name of PV5 Ltd, registered in England and Wales under company number 17499264.

Our registered office and trading address is Unit 1, The Old Stables, Parsonage Lane, Chilcompton, BA3 4HD.

Email: sleep@pv5beds.co.uk

Orders

By placing an order you confirm that you are at least 18 and that the information you provide is accurate.

An order is accepted when we send confirmation that it has been accepted. If we cannot accept an order, we will refund any payment taken.

Product

PV5 Beds products are designed for the Kia PV5 Passenger as described on our website. Please check compatibility and dimensions before ordering.

Photographs, colours and finishes may vary slightly from the finished product because of materials, manufacturing tolerances and screen settings.

Our beds may be made after an order is received. Being made to order does not, by itself, make a standard product personalised or bespoke and does not remove your statutory cancellation rights.

Price & Payment

The price and any delivery charge shown when you order are the amounts payable.

Payment is processed securely through our payment provider, Stripe. We do not store your full card details.

Delivery

England, Scotland and Wales

We currently deliver to addresses in England, Scotland and Wales only.

Delivery is charged at a flat rate of £65 per order, regardless of postcode.

Destinations Not Currently Served

We do not currently offer delivery to Northern Ireland, the Republic of Ireland, other European Union countries, the Isle of Man or the Channel Islands.

This restriction reflects additional regulatory and administrative requirements associated with certain destinations. We may review our delivery coverage in the future.

Dispatch & Delivery Times

We aim to maintain adequate stock where possible, but please allow approximately 10–15 working days for manufacture and dispatch.

Orders will be securely packaged and dispatched by FedEx courier. A signature will be required on delivery.

We will deliver to the address supplied when ordering, provided it is within our current delivery area. Delivery times shown are estimates unless we expressly agree a fixed date.

Unless otherwise agreed, goods will be delivered without undue delay and within 30 days of the contract being made.

Please inspect the packaging and product when it arrives and tell us promptly if there is visible transit damage.

Risk in the goods passes to you when they are delivered to you or to a person you identify to take possession of them.

Cancelling Because You Change Your Mind

If you buy online as a consumer, you normally have 14 days from the day after delivery to tell us that you wish to cancel, without giving a reason.

To cancel, email
sleep@pv5beds.co.uk
with your name, order details and a clear statement that you are cancelling.

After telling us you are cancelling, you must return the goods within 14 days.

You must take reasonable care of the goods. We may reduce a refund to reflect any loss in value caused by handling beyond what would reasonably be permitted when examining goods in a shop.

Where you exercise your statutory cancellation right, we will refund the price paid and our standard outbound delivery charge. We do not have to refund any extra cost of a premium delivery service you chose.

We will make the refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever occurs first. We may withhold the refund until one of these conditions is met.

Faulty, Damaged or Misdescribed Goods

Nothing in these terms affects your statutory consumer rights.

Goods must be as described, fit for purpose and of satisfactory quality.

If goods are faulty, damaged or not as described, contact us as soon as possible.

Where you exercise a statutory right to reject faulty goods, or where a repair or replacement is required by law, we will bear the reasonable necessary return costs.

Consumers normally have a 30-day short-term right to reject goods that do not conform to the contract, subject to the Consumer Rights Act 2015.

12-Month Warranty

In addition to your statutory rights, we provide a 12-month warranty from delivery against defects in materials or workmanship arising under normal use.

The warranty does not cover normal wear and tear, accidental damage, misuse, overloading, modification, incorrect fitting or use, damage caused by the vehicle or other equipment, or cosmetic changes that do not affect function.

If you believe there is a warranty fault, contact us before returning the product.

We may ask for photographs or other reasonable information so that we can assess the issue.

Where a valid warranty claim is accepted, we will decide whether repair, replacement or another appropriate remedy is most suitable.

This warranty does not limit your legal rights.

Use & Safety

The product must be used only for its intended purpose and installed and used in accordance with any instructions supplied.

You are responsible for ensuring it is correctly positioned and secured before use and that the vehicle remains safe to drive.

Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or your statutory consumer rights.

Subject to those rights, we are not responsible for losses that were not reasonably foreseeable when the contract was made, or for business losses where you purchase as a consumer.

Governing Law

These terms are governed by the law of England and Wales.

If you are a consumer living elsewhere in the UK, you retain any mandatory protections available to you under the law applicable to you.

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